FPS Privacy Policy updated April 2018

1. Personal Information Collected Via Our Services

Information You Provide.

You may visit our website without disclosing any personal information about yourself. However, to make use of our Services, you will need to share with us certain personal information so that we can perform the Services you have requested. The personal information we collect may include, but is not limited to:

Full name and date of birth;
Email address and Telephone number(s);
Postal address;
National Insurance Number;
Banking Information;
Proof of identity and/or right to work

In addition, we reserve the right to collect location data and log IP addresses of visitors, and other personal data as detailed in this Privacy Policy for the prevention of fraud.

Information required to carry out financial aspects of our Services will be retained on file according to statutory requirements. In the case of payments and taxation, this may be for up to 6 years plus the current year, or as mandated by HM Revenue & Customs. If we collect such information, in most instances, the applicable page(s) or location(s) within website will include statements regarding what information is required for provision of the Services to function properly and for you to submit the requested or required information. In addition to the list above, there may also be opportunities for you to grant permission for use of other of your information in a manner set forth on the applicable page(s) within the Services.

You have the right to complain to the Information Commissioners Office (ICO) if you think there is a problem with the way we are handling your data.

2. How We Use and Share Your Personal Information

If you submit personal information to us, or to any third party acting on our behalf, we may use and share your information as set forth in this Privacy Policy and as disclosed when you first submit your information or as permissible under applicable law.

We may use and share your personal information as described in Section 1 as follows:

Use your information to provide services you've requested or provide you with updates to the Services, other website content or add you to our postal, telephone, or email contact list;

Use your information to send you electronic communications, including emails about the Website or Services, agreements to rules or terms, or otherwise engage with our Website, to the extent the sending of such electronic communication is permissible under applicable law;

Use and share your information with our third-party Services partners but only to provide additional Services that you have requested.

Use and share your information in connection with membership or rewards programs operated from our Services by a third party from which you may receive goods or services in connection with such a program; or

Use and share your information with permission from you.

We may use your personal information (in addition to the above):

For our statistical, research, record-keeping, and statutory reporting purposes;

To monitor for compliance with our Terms of Service.

We may share personal information:

With certain third parties, including service providers, promotional partners, etc, so they may help us provide services or promotions you’ve requested or otherwise in accordance with the applicable terms presented at the time you submit personal information, so the third party can administer the Service, send you information or add you to their postal mailing list;

With service providers that help us operate our business;

With our affiliates and with service providers that help us operate our business;

With government entities as needed to provide our services and where required by law;

As part of an acquisition or merger with another company, a partial or total sale of assets, or another corporate change, including at bankruptcy;

Pursuant to a court order, or other legal process;

To investigate, respond to or resolve problems or inquiries (including law enforcement requests) or protect, enforce, or defend our rights, assets and/or interests;

To prevent or respond to a violation of any law, regulation, or our Terms of Service; or

With your consent or as otherwise disclosed at the time of collection.

3. Additional Information About Collection of Location Data

Location Data We Collect.

When you use our Service we may solicit your permission to collect your location data. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g. laptop, smartphone, tablet) and how you are connected to the Internet (e.g. via cable broadband connection, WiFi, etc.). Depending on the platform you use to access our Website (e.g., Apple iOS, Google Android, Windows, etc.) you may be able to control from within the settings on your device whether location data is collected.

4. Access to Your Contacts

Our website does not attempt to access, collect or store the information in your contacts list.

5. Other Information Collected And Shared Within Our Services

Our Cookies and Web Beacons

We use and permit automatic methods such as cookies (small amounts of data which include a unique string of characters sent to your browser or application from a website's computers and stored on your computer's or device's hard drive), web beacons (technology used to track activity, also known as pixel tags) or similar technologies, alone or in combination with personally identifiable information you choose to provide us. Examples of the information we collect and analyse using such methods include, but is not limited to: personal information as authorized by you, the Internet protocol address used to connect your computer or device to the Internet; email address; operating system type, version and computer or device platform; the full Uniform Resource Locator clickstream to, on and from our Services, including date and time; and pages you viewed or searched. We use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from a page. We use and may allow certain third parties, such as those who provide services associated with our Services, to improve, deliver and customise our Services' content and offerings.

6. Social Networking

We do not link to, or share your data with, any Social Networks.

7. Other Circumstances When Your Data May Be Shared

Aggregated Demographic Information.

We may share aggregated demographic information with third parties. This information is not linked to personal information that can identify you or another individual person.

Government and law enforcement requests

We may be required to share your personal and non-personal information pursuant to judicial or governmental warrants or orders. If we are required to do so, we will obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose or share your personal and non-personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of the company, its employees, or any person.

8. Managing Your Information

You may choose and control what information you provide about yourself and certain information which is automatically collected via our Services. If you do not wish to provide certain information necessary for provision of Services, please do not use such functionality or make any submissions. If you have registered for an account through our Services, you may review and revise certain aspects of your information by logging in and making changes as needed, or by contacting us. 

If you have registered for our services in error, you may request deletion of your personal data by contacting us at the address below. If we have performed any Services with this data, we will retain all or certain applicable data in accordance with part 2 of this policy.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a user to accept or reject most cookies.

8. Other Information

No Spyware or Adware.

We do not install any spyware or adware in connection with our Services, or distribute any commercial message, or authorise any third party to distribute any commercial message, by means of spyware or adware. "Spyware" or "adware" is any software which has been downloaded to or installed on an Internet user's computer or device, without the user's actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred.

Our Security Practices.

Your account information associated with any of our Services is password protected for your privacy and security. You choose your password for any of our Services so the strength of that password is determined by you. We recommend that you choose a unique password and not share your password with anyone else. We use industry-standard SSL encryption to protect data transmissions between you and our Website.


Our Services contain links to other websites and products affiliated with First Payroll Services. If you click on a link within our site, you may be directed to a web page within our Services or to a third-party website or product. We are not responsible for the privacy practices of third party websites or products, and we encourage you to read the privacy policies of every website and product that collects personally identifiable information from you. This Privacy Policy applies only to our Services, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply.

Contact Us Regarding Privacy.
If you have questions or concerns about this Privacy Policy, you can contact us at:
Customer Services
3rd Floor Evergreen House North
Grafton Place
Phone: 0845 520 1500
Or send us a message through this website

Notification of Changes.
If we make an important change to this Privacy Policy, we will post a notification and link on our Website's news page.